Frequently Asked Questions

Find answers to common questions about our custom cup printing services

How do I place an order for custom cups?

To place an order, simply browse our cup options, choose your desired size and style, upload your design or use our design tool, and proceed to checkout. You can also contact our sales team for bulk orders or custom requirements.

What is the minimum order quantity?

Our minimum order quantity is 50 cups per design. For bulk orders over 500 cups, we offer special pricing and additional customization options.

What file formats do you accept for designs?

We accept high-resolution files in AI, EPS, PDF, PNG, and JPG formats. For best results, we recommend vector files (AI or EPS) with a minimum resolution of 300 DPI.

Can you help with design services?

Yes, we offer professional design services. Our team of experienced designers can help create or modify your artwork to ensure it looks perfect on your custom cups. Design services are available for an additional fee.

How long does it take to receive my order?

Production time is typically 5-7 business days. Shipping time varies based on your location and chosen shipping method. Express shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can view shipping options and rates during checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For large orders, we also offer payment plans and invoicing options.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Still Have Questions?

Our team is here to help you with any questions about our custom cup printing services.